DCS Virtual Employee
Powered by Digital Core Solution
Effective Date: 9 September 2026
Last Updated: 9 September 2026
1. Welcome to DCS Virtual Employee
Welcome to DCS Virtual Employee, an AI-powered business automation platform from Digital Core Solution (DCS).
DCS Virtual Employee is designed to help businesses manage customer communication, leads, follow-ups, campaigns, workflows and other day-to-day business activities more efficiently.
Depending on the services you use, the platform may include AI Calling, SMS, WhatsApp/API communication, Email Marketing, lead management, customer follow-ups, workflow automation, analytics, integrations and other AI-enabled services.
These Terms & Conditions explain how you may use DCS Virtual Employee, what you can expect from us, and what we expect from you as a customer.
By creating an account, purchasing a plan, activating a service or using DCS Virtual Employee, you agree to these Terms.
If you do not agree with these Terms, please do not use the platform.
2. Using Our Services
DCS Virtual Employee is intended for legitimate business and professional purposes.
When using our services, you agree to:
- Use the platform in accordance with applicable laws and regulations.
- Follow the policies of relevant third-party services and communication providers.
- Provide accurate and up-to-date information.
- Keep your account and login credentials secure.
- Use the platform responsibly and for legitimate business activities.
You are responsible for activity carried out through your account.
3. Your Business & Customer Communications
You remain responsible for the information and content you use through DCS Virtual Employee.
This includes:
- Customer and lead data uploaded to the platform
- Contact lists
- Calls, SMS, WhatsApp messages and emails
- Offers, prices and discounts
- Promotional and advertising claims
- Customer consent and permissions
- Your compliance with applicable communication and advertising laws
- Your compliance with SMS, WhatsApp, email and telecom requirements
DCS provides the technology that helps you automate these activities. You remain responsible for ensuring that your business communications are accurate, lawful and appropriate.
4. Responsible Use
We want DCS Virtual Employee to be used for genuine and responsible business communication.
You must not use the platform for:
- Spam or unauthorised bulk communication
- Fraud, scams or phishing
- Misleading or deceptive offers
- Fake discounts or pricing
- False claims, promises or guarantees
- Misrepresentation of products, services or business identity
- Impersonating another person, company or organisation
- Threatening, abusive or harassing communication
- Illegal products or services
- Circumventing communication-provider restrictions
- Continuing prohibited communication after a valid opt-out
You are responsible for ensuring that your advertisements, offers, claims, campaigns and communications are genuine, accurate and lawful.
Where necessary to protect our platform, customers or third parties, DCS may restrict, suspend or terminate accounts involved in prohibited activity.
5. AI Calling & AI-Generated Content
DCS Virtual Employee uses artificial intelligence to help businesses automate communication and workflows.
AI-generated content may include:
- Voice responses
- Text responses
- Customer responses
- Email content
- SMS and follow-up messages
- Summaries
- Scripts
- Other business automation outputs
AI-generated content can occasionally contain errors, incomplete information or unexpected responses.
For important customer communications, you should review AI-generated content where appropriate.
When using AI Calling, you are responsible for required customer consent, disclosures, call-recording requirements, customer preferences and applicable telecom regulations.
DCS does not guarantee specific sales, leads, conversions or business results from AI Calling or other automated services.
6. SMS, WhatsApp & Email
When using SMS, WhatsApp or Email services through DCS Virtual Employee, you are responsible for following applicable laws and the policies of the relevant communication provider.
Depending on the service, this may include requirements relating to:
- Customer consent
- Opt-in and opt-out
- DLT registration and approved templates
- WhatsApp Business policies
- Anti-spam requirements
- Sender identification
- Promotional communication rules
Delivery of calls and messages may depend on telecom networks, communication providers, customer preferences, platform policies and other factors outside DCS's control.
7. Plans, Pricing & Payments
DCS Virtual Employee may offer different plans based on features, AI minutes, calls, SMS, WhatsApp, email, users or other usage limits.
The applicable pricing, features and usage limits will be shown at the time of purchase or in your Client dashboard.
Applicable GST and other taxes will be charged where required by law.
For usage-based services, consumed minutes, messages, credits or other services may be deducted from your available balance.
You are responsible for maintaining sufficient balance and making payments when due.
8. Refunds & Cancellation
Unless a specific commercial agreement states otherwise:
- Used AI minutes, calls, SMS and other consumed services are non-refundable.
- Setup or onboarding charges may be non-refundable once work has started.
- Subscription refunds are subject to the applicable plan and refund terms.
- Third-party charges already incurred by DCS may not be refundable.
- DCS may suspend services if required payments remain unpaid.
Any specific refund or cancellation terms provided with your plan or commercial agreement will apply where applicable.
9. Your Data & Our Security
You retain ownership of your business and customer data.
DCS may process your data as reasonably necessary to provide, maintain, secure and support DCS Virtual Employee, subject to applicable law and our Privacy Policy.
We use reasonable technical and organisational measures designed to protect Client Data.
Where DCS Virtual Employee uses a multi-tenant architecture, customer data is intended to remain logically separated from other customer accounts.
For more information about how we handle your information, please see our Privacy Policy.
10. Third-Party Services
Some features of DCS Virtual Employee may depend on third-party services, including:
- AI providers
- Cloud infrastructure
- Voice and telecom providers
- SMS providers
- WhatsApp providers
- Email services
- Payment gateways
- APIs and integrations
These providers may have their own terms, policies, pricing and availability.
DCS is not responsible for interruptions, restrictions or changes caused by third-party providers that are outside our reasonable control.
11. Intellectual Property
DCS Virtual Employee and its underlying technology remain the property of Digital Core Solution or its applicable licensors.
This includes:
- Software
- Dashboard
- Technology
- Workflows
- Designs
- Branding
- Documentation
- DCS-developed systems
Your use of the platform does not transfer ownership of this intellectual property to you.
While your subscription is active, you receive a limited right to use the platform for its intended business purposes.
You retain ownership of your own business data and content.
12. When We May Suspend or Terminate an Account
We may suspend or terminate access to DCS Virtual Employee if an account:
- Violates these Terms
- Is used for spam, fraud or unlawful activity
- Sends misleading or deceptive communications
- Creates a security risk
- Fails to make required payments
- Violates applicable third-party platform policies
We may take immediate action where reasonably necessary to protect DCS, our customers, the platform or third parties.
13. Service Availability
We work to keep DCS Virtual Employee reliable and available.
However, continuous or uninterrupted service cannot be guaranteed.
Temporary interruptions may occur because of:
- Maintenance
- Network issues
- Server problems
- Third-party API failures
- Telecom outages
- Security incidents
- Regulatory requirements
- Other circumstances beyond our reasonable control
14. Business Results & Limitation of Liability
DCS Virtual Employee is a technology and automation platform.
We do not guarantee specific:
- Revenue
- Leads
- Sales
- Conversion rates
- Customer responses
- Business outcomes
To the maximum extent permitted by applicable law, Digital Core Solution will not be responsible for indirect or consequential losses arising from the use of the platform.
You remain responsible for your business decisions, customer communications, offers, campaigns and use of the Services.
15. Changes to Our Services
As technology and customer needs evolve, we may improve, modify, add or discontinue features of DCS Virtual Employee.
We may also update these Terms when necessary to reflect changes in our services, technology, legal requirements or business practices.
The latest version will be published on our website or Client dashboard.
If you continue using DCS Virtual Employee after updated Terms become effective, your continued use may constitute acceptance of the revised Terms, subject to applicable law.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any dispute arising out of or relating to these Terms or your use of DCS Virtual Employee shall be subject to the jurisdiction of the competent courts having jurisdiction in Gautam Buddh Nagar, Uttar Pradesh, India, subject to applicable law.
17. Contact Us
Have a question about these Terms or DCS Virtual Employee?
We're here to help.
DCS Virtual Employee
Powered by Digital Core Solution
Email: support@dcsvirtualemplouee.com
Phone: +91 93192 37782
Location: Greater Noida, India
Acceptance
By creating an account, purchasing a plan, activating a service or using DCS Virtual Employee, you confirm that you have read, understood and agreed to these Terms & Conditions.
You also agree to comply with the applicable DCS Privacy Policy and Acceptable Use & AI Policy.
Digital Core Solution reserves the right to take appropriate action against accounts that violate these Terms or applicable laws.
DCS Virtual Employee
Powered by Digital Core Solution
