Last Updated: September 9, 2026
At Digital Core Solution (DCS), we believe our customers should always know what to expect when it comes to payments, subscriptions, cancellations, and refunds.
This policy explains how cancellations and refund requests are handled for DCS AI Virtual Employee and related services.
1. Subscription Cancellation
You can cancel your DCS subscription at any time.
When you cancel, your subscription will normally remain active until the end of your current billing period. Your subscription will not renew for the next billing cycle after cancellation.
Cancelling a subscription does not automatically result in a refund for the current billing period.
2. Our Refund Policy
Our services may involve account setup, configuration, AI services, communication infrastructure, third-party platforms, and other resources that may be committed when your service is activated.
For this reason, payments are generally non-refundable once a service has been activated or a billing period has started.
That said, we understand that genuine issues can happen. If you believe you have been charged incorrectly or there is a significant service-related issue, you can contact us and we will review your request fairly.
A refund may be considered in situations such as:
An incorrect or unauthorized charge caused by a billing error on our side.
The same transaction being processed more than once.
A payment being successfully received but the corresponding service or balance not being provided.
A significant technical issue caused by DCS that prevents the subscribed service from being delivered.
Other exceptional circumstances that DCS determines appropriate after reviewing the case.
Approval of a refund is at the discretion of DCS and depends on the circumstances of each case.
3. Usage-Based Services & Wallet Balance
Certain DCS services may operate on a usage-based model or prepaid wallet system.
Charges for services or usage that have already been consumed are not refundable.
Unused wallet balances do not automatically qualify for a refund. However, genuine refund requests may be reviewed depending on the circumstances, applicable service terms, and whether any third-party costs have already been incurred.
4. Failed, Unsuccessful or Duplicate Payments
If money has been deducted from your account but your DCS account has not been credited, please contact us with the relevant payment or transaction details.
Our team will verify the transaction and, where appropriate, either credit the amount to your account or process a refund.
If a payment has been charged more than once for the same transaction, the duplicate payment will be reviewed and refunded where applicable.
5. Third-Party Services
DCS may use third-party technologies and service providers to deliver certain features, including AI, telecommunications, messaging, payment processing, hosting, or other infrastructure.
If a third-party service experiences an outage, limitation, policy change, or other issue outside DCS's reasonable control, a refund is not automatically guaranteed.
Where possible, we will work to resolve the issue or provide an appropriate alternative.
6. How to Request a Refund
If you believe you are eligible for a refund, please contact the DCS support team with:
Your name and registered account details
Registered email address or other account identifier
Transaction or payment reference
Date and amount of payment
A brief explanation of the reason for your request
Providing accurate transaction information helps us review your request more quickly.
7. Refund Review & Processing
Once we receive your request, we will review the relevant account and payment information.
If a refund is approved, it will normally be processed through the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.
8. Cancellation or Suspension by DCS
DCS may suspend or terminate access to a service where there is:
A violation of our Terms & Conditions
Fraudulent or unauthorized activity
Misuse of the platform
Non-payment of applicable charges
Activity that may harm our systems, customers, partners, or service providers
Any refund in such circumstances will be determined in accordance with our Terms & Conditions and the circumstances of the account.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, payment processes, or applicable requirements.
The latest version will always be published on this page, together with its updated date.
10. Contact Us
If you have any questions about a payment, cancellation, subscription, or refund, please contact our support team:
Email: support@dcsvirtualemployee.com
WhatsApp: +91 93192 37772
We encourage customers to contact us as soon as possible if they notice an incorrect charge or experience an issue with their service. We will review genuine concerns and make reasonable efforts to resolve them fairly.
Digital Core Solution (DCS)
DCS AI Virtual Employee
This Refund & Cancellation Policy should be read together with our Terms & Conditions and Privacy Policy.
