DCS Virtual Employee
Powered by Digital Core Solution

Effective Date: 9 September 2026
Last Updated: 9 September 2026

1. Introduction

At Digital Core Solution (DCS), we believe your business data should be handled responsibly, securely, and transparently.

This Privacy Policy explains what information DCS Virtual Employee may collect, why we use it, how we protect it, and what choices you have when using our platform.

By creating an account or using DCS Virtual Employee, you agree to the practices described in this Privacy Policy. DCS processes personal data in accordance with applicable laws and regulations, including applicable requirements of India's digital personal data protection framework.

2. What Information Do We Collect?

The information we collect depends on how you use DCS Virtual Employee.

Account Information

When you create or manage an account, we may collect:

• Your name
• Business or company name
• Email address
• Mobile number
• Login credentials
• Account and subscription details

Billing Information

When you purchase our services, we may process:

• Billing details
• Transaction information
• Payment status
• GST or business information, where applicable

Your Business & Customer Data

If you use DCS Virtual Employee for your business, you may provide information such as:

• Customer and lead details
• Names, phone numbers and email addresses
• CRM information
• Customer communication history
• Google Sheets data
• Campaign information
• Uploaded files
• Other business information you choose to connect with the platform

You generally retain ownership and control of the business data you provide to DCS.

3. Information We Collect Automatically

When you use our platform, some technical information may be collected automatically.

This can include your IP address, browser and device information, login activity, platform usage, error information and diagnostic data.

We use this information primarily to keep the platform secure, troubleshoot problems, understand usage and improve our services.

4. Why Do We Use Your Information?

We use information to deliver and improve DCS Virtual Employee and the services you request.

This may include:

• Managing your account
• Providing AI Employee services
• Handling AI Calling and automated communication
• Sending SMS, WhatsApp and email communications
• Managing leads and follow-ups
• Running requested automations and workflows
• Providing customer support
• Processing payments and subscriptions
• Monitoring service usage
• Maintaining platform security
• Detecting fraud, misuse or unauthorised activity
• Troubleshooting technical issues
• Improving features and platform performance
• Meeting our legal and regulatory obligations

In simple terms: we use your information to provide the services you ask us to provide and to keep DCS Virtual Employee secure and reliable.

5. How We Handle Your Business Data

DCS Virtual Employee is designed to help businesses manage customer conversations, leads, campaigns and automated workflows.

When you connect your business data to DCS:

• You generally remain the owner of that data.
• We process it to provide the services you request.
• We may use it to execute your automations and workflows.
• We may process it for AI-assisted responses, calls, messages and emails.
• We may use it to provide analytics, reporting and technical support.
• We may process it when necessary to maintain security or comply with applicable law.

You are responsible for ensuring that you have the necessary permission, consent or lawful basis to provide personal information to DCS.

6. AI & Automated Processing

DCS Virtual Employee uses artificial intelligence to help businesses automate communication and everyday tasks.

Depending on the services you use, AI may process information to generate:

• Voice responses
• Text responses
• Email content
• SMS and follow-up messages
• Customer responses
• Summaries
• Scripts
• Business automation outputs

Some AI-powered features may rely on third-party AI or technology providers that are required to deliver the requested functionality.

We take reasonable steps to ensure such processing is carried out for legitimate service purposes and in accordance with applicable contractual and legal requirements.

7. Calls, WhatsApp, SMS & Email

If you use DCS Virtual Employee for calling or customer communication, we may process information needed to deliver those services.

This may include:

• Phone numbers
• Email addresses
• Message content
• Call information and status
• Delivery status
• Communication timestamps
• Call recordings, where recording is enabled
• Other information required by the relevant communication service

If you use these features to contact your customers, you are responsible for obtaining any consent or permission required by applicable laws.

If call recording is enabled, you are also responsible for meeting applicable disclosure and consent requirements.

8. Third-Party Services

To provide DCS Virtual Employee, we may work with technology and service providers.

These may support areas such as:

• Cloud infrastructure
• AI processing
• Voice and telephony
• SMS and WhatsApp
• Email delivery
• Payment processing
• Analytics
• Authentication
• Data storage
• APIs and integrations

These providers may process information according to their own contractual terms and privacy policies.

We take reasonable steps to use appropriate providers for operating and delivering DCS Virtual Employee.

9. Google Sheets & Other Integrations

DCS Virtual Employee may connect with third-party services such as Google Sheets when you choose to use an integration.

We may access the information required to perform the automation or integration you have requested.

You are responsible for ensuring that you have the necessary authority to connect the relevant account and data.

Third-party services may also have their own privacy policies and terms that apply to your use of those services.

10. How Do We Protect Your Data?

We take reasonable technical and organisational measures designed to protect personal and business data from unauthorised access, misuse, loss, alteration or disclosure.

Depending on the platform and service, these measures may include:

• Access controls
• Authentication
• Role-based permissions
• Logical separation of client data
• Secure API communication
• Monitoring and logging
• Backup procedures
• Security updates
• Administrative controls

However, no internet-based system can guarantee 100% security.

We also recommend that customers use strong passwords, protect API credentials and maintain appropriate access controls within their own accounts.

11. Keeping Customer Accounts Separate

DCS Virtual Employee may use a multi-tenant architecture.

This means each customer's information is designed to remain logically separated from other customers' information.

Your leads, customer records, campaigns, call information, billing information, files and dashboard data should only be accessible to authorised users of your account.

We maintain reasonable technical controls designed to prevent unauthorised access between customer accounts.

12. How Long Do We Keep Your Data?

We retain information only for as long as reasonably necessary for purposes such as:

• Providing our services
• Managing your account
• Completing transactions
• Maintaining security
• Preventing fraud and abuse
• Resolving disputes
• Maintaining business and accounting records
• Meeting legal or regulatory requirements

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and contractual requirements.

13. Closing Your Account & Deleting Data

You may request account closure or deletion of applicable Client Data.

Some information may need to be retained for a limited period because of legal, accounting, tax, security, dispute-resolution or other legitimate requirements.

After account termination, information that is no longer required will be handled in accordance with our applicable retention practices and legal obligations.

14. Do We Sell Your Data?

No.

DCS does not sell Client Data as a standalone commercial database.

Information may be shared with authorised service providers when necessary to provide DCS Virtual Employee.

We may also disclose information when required by applicable law or valid legal process, or when necessary to protect the security, rights or safety of DCS, our customers or others.

15. Your Responsibilities

When using DCS Virtual Employee, you are responsible for:

• Collecting customer information lawfully
• Obtaining required consent or another lawful basis
• Providing accurate information
• Using customer data for legitimate purposes
• Following applicable privacy and communication laws
• Protecting your account and access credentials
• Informing DCS about suspected unauthorised access or security incidents

DCS provides the technology infrastructure, but your business remains responsible for ensuring that its particular use of personal data complies with applicable laws.

16. Your Privacy Rights

Depending on applicable law, individuals may have rights regarding their personal information, including the right to request:

• Access to personal data
• Correction of inaccurate information
• Deletion of applicable information
• Other rights available under applicable data-protection laws

If DCS processes information on behalf of one of our Clients, certain requests may need to be handled through that Client or relevant Data Fiduciary.

17. Children's Data

DCS Virtual Employee is primarily designed for business and professional use.

Clients must not knowingly use the platform to unlawfully collect or process children's personal data.

Where such processing is required, the Client is responsible for complying with applicable legal requirements.

18. Cookies

We may use cookies and similar technologies to:

• Keep you signed in
• Maintain security
• Remember preferences
• Understand how the platform is being used
• Improve performance
• Analyse service activity

Where required, we may provide appropriate choices regarding cookies and similar technologies.

19. Changes to This Privacy Policy

As DCS Virtual Employee evolves, we may update this Privacy Policy to reflect changes in our services, technology, third-party providers, legal requirements, privacy practices or security practices.

The latest version will be published on the DCS website or Client dashboard.

The “Last Updated” date at the top of this policy will show when it was most recently revised.

20. Contact Us

Have a privacy question, concern or request?

We're here to help.

DCS Virtual Employee
Powered by Digital Core Solution

Email: support@dcsvirtualemployee.com
Phone: +91 93192 37782
Location: Greater Noida, India

For privacy requests, please use the subject:

“DCS AI Employee – Privacy Request”

We will review and respond to valid requests in accordance with applicable law and the relevant contractual arrangement.

Your Privacy Matters

We built DCS Virtual Employee to help businesses automate communication and operations—not to make data handling complicated.

We aim to be transparent about what information we process, why we process it, and how we work to protect it.

By creating an account or using DCS Virtual Employee, you acknowledge that you have read and understood this Privacy Policy.

DCS Virtual Employee
Powered by Digital Core Solution