Effective Date: [Insert Date] Last Updated: [Insert Date]
1. Purpose
This Acceptable Use & AI Policy explains the permitted and prohibited use of DCS AI Employee. DCS AI
Employee is designed to help businesses automate customer communication, lead follow-ups, calling, messaging,
email, workflows and other business processes. By using DCS AI Employee, the Client agrees to follow this Policy.
2. Permitted Use
Clients may use DCS AI Employee for legitimate business activities, including:
• Lead follow-up
• Customer support
• Appointment reminders
• Sales follow-up
• Customer enquiries
• Business communication
• Marketing communication
• AI Calling
• SMS and WhatsApp communication
• Email marketing
• Workflow automation
•
Internal business automation
• Customer relationship management
3. Spam & Unauthorised Communication
The Client must not use DCS AI Employee to send spam or unauthorised communications. The Client must follow
applicable requirements relating to customer consent, opt-in and opt-out, DND preferences, SMS/DLT
requirements, WhatsApp policies, email communication requirements and applicable telecom regulations. The
Client must not continue sending communications to a recipie